Privacy Statement for Icepharma Website

About the Privacy Statement

This website (hereinafter the "Website") is provided by Icepharma hf. (hereinafter "us" or "we").

In the following, we wish to provide you with information on how we handle your personal data when you use our website. Unless otherwise indicated in the following chapters, the legal basis for the handling of your personal data results from the fact that such handling is required to make available the functionalities of the Website requested by you (Art. 6(1)(b) General Data Protection Regulation).

Information on other selected non-Website related data processing activities performed by us can be found in the Data privacy information for specific processing activities.

For further information or questions, you may have with respect to data privacy please read the company's general privacy policy or contact our company data privacy officer, Helga Björnsdóttir,

We may update our Privacy Statement from time to time. Any amendments become effective upon publication on our Website. We, therefore, recommend that you regularly visit the site to keep yourself informed on possible updates.

Last updated: May, 2023

1. Using our website

When you call up our Website, your browser will transfer certain data to our web server. This is done for technical reasons and is required to make available to you the requested information. To facilitate your access to the Website, the following information is collected, briefly stored, and used:

  • IP address
  • Date and time of access
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of request (specific site)
  • Status of access/HTTP status code
  • Transferred volume of data
  • Website requesting access
  • Browser, language settings, version of browser software operating system, and surface

Moreover, to protect our legitimate interests, we will store such information for a limited period of time in order to be able to initiate a tracking of personal data in the event of actual or attempted unauthorized access to our servers (Art. 6(1)(f) General Data Protection Regulation).

2. Setting of Cookies

When you visit our website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. For more information, please read cookie policy .

What are cookies?

Cookies are small text files that are stored in the memory of your terminal via your browser. They store certain information (e.g. your preferred language or site settings) which your browser may (depending on the lifespan of the cookie) retransmit to us upon your next visit to our Website.

What cookies do we use?

We differentiate between two main categories of cookies: (1) strictly necessary cookies that are essential to browse the website and use its features and cannot be switched off in our system, and (2) optional cookies (e.g. analytic cookies, targeting cookies, functional cookies) used for e.g. website analysis and website personalization.

  • On our Website we may use a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”). In those cases, Google will analyze your use of our Website on our behalf. The information collected by Google in connection with your use of our Website (e.g. the referring URL, our webpages visited by you, your browser type, your language settings, your operating system, and your screen resolution) will be transmitted to a server of Google in the US, where it will be stored and analyzed. The respective results will then be made available to us in anonymized form. Your usage data will not be connected to your full IP address during this process. You may withdraw your consent to the use of web analysis at any time. Further information on Google Analytics is available in the Google Analytics Terms of Use, the Privacy and Data Protection Guidelines of Google Analytics, and in the Google Privacy Policy.

Subject to your consent

We only use optional cookies if we have obtained your prior consent. Upon your first access to our Website, a banner will appear, asking you to give us your consent to the setting of optional cookies. If your consent is given, we will place a cookie on your computer and the banner will not appear again as long as the cookie is active. After the expiration of the cookie's lifespan, or if you actively delete the cookie, the banner will reappear upon your next visit to our Website and again ask for your consent.

How to prevent the setting of cookies

Of course, you may use our Website without any cookies being set. In your browser, you can at any time configure or completely deactivate the use of cookies. This may, however, lead to a restriction of the functions or have adverse effects on the user-friendliness of our Website. 

3. Use of Contact forms

Icepharma offers technical services in the healthcare field for its customers, e.g. repairs, preventive maintenance, and calibration of health and medical equipment. To send us a service request you can contact Icepharma‘s technical department directly via a contact form available on our Website (Icelandic version). In particular, you may provide us with the following information:

  • Company‘s name / Name of the requester
  • Department
  • Contact data (e.g. postal/e-mail address, phone number)
  • Message

We process information provided by you via the contact forms exclusively for the processing of your specific request. For backup/safety reasons, we may store the information provided by you for a limited period of time in order to be able to restore your request in case of any technical issues, but not longer than 12 weeks. Then, we delete the information if it is not required anymore in order to process or follow up on your request.

4. External services or content on our Website

We may include third-party services and/or content on our Website. When you use such third-party services or when third-party content is displayed, communication data are exchanged between you and the respective provider for technical reasons. The respective provider of the services or content may also process your data for your own additional purposes. However, we have no control over data collected and processed by third parties and are therefore not in a position to provide binding information regarding the scope and purpose of such processing of your personal data. For further information regarding the scope and purpose of such processing of your personal data, please consult the privacy statements of the providers whose services and/or content we may include and who are responsible for the protection of your personal data in this context.

5. Information on safety or quality of products

This Website is not intended or designed for communications regarding adverse drug reactions, lack of therapeutic effect, medication errors, grey market products/counterfeit medicine, incorrect or off-label use, quality complaints, and/or other issues regarding the safeness or quality of products. If you wish to report adverse drug reactions, or other safety information or make a quality complaint, please contact your healthcare professional (e.g. physician or pharmacist) or the local health authority.

If you nevertheless report to us adverse drug reactions or other issues regarding the safety or quality of products, we will be legally bound to deal with your communication and may have to contact you for clarification purposes. Subsequently, we may have to notify the competent health authorities of the issues reported by you. In this context, your information will be forwarded in pseudonymized form, i.e. no information by which you may be directly identified will be passed on. We may also have to forward these pseudonymized notifications to our group companies and cooperation partners, to the extent that these are likewise obliged to notify their respective competent health authorities.

Further information about data privacy and reporting of pharmacovigilance data are available in the Icepharma Data Privacy Information for specific processing activities.

6. Transfer of data for commissioned processing

For the processing of your personal data, we will to some extent use specialized service contractors. Such service contractors are carefully selected and regularly monitored by us. Based on respective data processor agreements, they will only process personal data upon our instruction and strictly in accordance with our directives.

7. Processing of personal data only inside the EU

Your personal data will only be processed in Iceland and Ireland. If data is being processed outside the European Union ("EU") or the European Economic Area ("EEA"), which may have a lower data protection level than European countries, we will ensure that a sufficient level of protection is provided for your personal data, e.g. by concluding specific agreements with our contractual partners or we will ask for your explicit consent to such processing.

8. Information regarding your privacy rights

The following rights are in general available to you according to applicable data privacy laws:

  • The right to information about and access to your personal data stored by us;
  • The right to request the correction, deletion, or restricted processing of your personal data;
  • The right to object to a processing for reasons of our own legitimate interest, public interest, or profiling, unless we are able to prove that compelling, warranted reasons superseding your interests, rights, and freedom exist, or that such processing is done for purposes of the assertion, exercise or defense of legal claims;
  • The right to data portability;
  • The right to file a complaint with a data protection authority;
  • You may at any time with future effect withdraw your consent to the collection, processing, and use of your personal data.

For further information please read the company's general privacy policy.

If you wish to exercise your rights, please address your request to the company data privacy officer, by email: